ConfirmlyCOD order confirmation app for Shopify: a real conversation, not an IVR
Confirmly calls your COD customers minutes after checkout, in Hindi, Tamil, Marathi and more. Unlike an IVR, it listens, answers questions and catches wrong addresses, so a confused customer isn't marked as a “no”.
No code or developer needed · Free credits to start · No monthly fee
Hear a call
Hear how a COD confirmation call actually sounds
A real call placed by Confirmly, in Hindi. The agent checks the name, reads back the order and the amount, confirms the delivery address, and reminds the customer what to pay at the door — in under a minute.
- Name and order confirmed
- Delivery address confirmed
- Tagged confirmly-confirmed — ready to ship
A real call from the app, placed to a test order on a demo store. The name, order and address are sample data.
Why Confirmly
Ship the COD orders your customers actually want
Confirmly is a COD order confirmation app for Shopify stores in India. Every cash-on-delivery order gets a real phone conversation minutes after checkout, so fewer parcels come back and genuine buyers aren't cancelled by mistake.
Fewer parcels come back
Wrong flat numbers get fixed and unsure buyers give a clear yes or no before the parcel leaves your warehouse.
Keep the buyers an IVR loses
A customer who asks a question gets an answer in their own language, not a hang-up filed as a “no”.
Results land on the Shopify order
Tags, order status and a timeline note are set for you. Only the orders that need a decision reach your queue.
Pay only when someone picks up
You pay only for connected talk time. No monthly fee, no contract, and calls that don't connect are free.
- Pick the ones your customers speak
- 11 languagesPick the ones your customers speak
- After checkout, by default. Change it anytime
- 15 minAfter checkout, by default. Change it anytime
- Hours apart, for customers who miss the call
- Up to 3 attemptsHours apart, for customers who miss the call
- Free on install, to try it on real orders
- 39 creditsFree on install, to try it on real orders
IVR vs calling team vs Confirmly
An IVR can't listen. A calling team can't keep up.
Most COD stores confirm orders with a press-1 IVR or a team of tele-callers. Here's what each one does when a customer answers in their own words, asks a question, or orders during a sale.
| Compared on | Press-1 IVR | Calling team | Confirmly |
|---|---|---|---|
| “Haan, bhej do” instead of pressing 1 | Press-1 IVR: No. Only hears keypresses. Counts it as no reply. | Calling team: Yes. Understands it. | Confirmly: Understands it and confirms the order. |
| “How much was the total?” | Press-1 IVR: No. Repeats the menu. | Calling team: Yes. Answers it. | Confirmly: Reads back the items and the total. |
| A wrong flat number | Press-1 IVR: No. Can't capture it. | Calling team: Partly. Notes it, if the caller catches it. | Confirmly: Reads the address back and captures the fix for your approval. |
| Languages | Press-1 IVR: Partly. Only its pre-recorded ones. | Calling team: Partly. One or two per caller. | Confirmly: 11 Indian languages, switching mid-call. |
| Sale days and night orders | Press-1 IVR: Yes. Calls every order. | Calling team: No. Orders queue up, or you hire more. | Confirmly: Calls every order on your timing. No hiring. |
| Customers who miss the call | Press-1 IVR: Partly. Depends on its retry settings. | Calling team: No. Easy to forget. | Confirmly: Up to 3 attempts, hours apart, then Needs attention. |
| What's recorded | Press-1 IVR: Partly. A keypress. | Calling team: No. Notes in a sheet, if at all. | Confirmly: Outcome, transcript and tags on the Shopify order. |
| Cost | Press-1 IVR: Yes. Low cost per call. | Calling team: No. ₹18,000–₹24,000 a month per caller. | Confirmly: About 13 credits per connected call. Unanswered calls are free. |
Keep your team for the orders that need a person
Confirmly sends address changes, customer questions and unreachable customers to Needs attention. Everything else is handled and noted on the Shopify order.
How it works
Live before your next COD order
Three steps, and a few settings. No code, and no developer needed.
- 1
Install from the Shopify App Store
One click. No code, no developer, nothing to add to your theme — and 39 free credits the moment it's installed.
- 2
Set up the basics
Pick your default language, set when calls go out, and choose what happens to the order status after each call. That's the whole setup.
- 3
Go live on your real orders
Your free credits call your real COD orders, so you judge Confirmly on actual results — confirmed orders, fixed addresses, and the status written back to Shopify.
No code. No developer. No theme changes.
- Nothing to paste into your theme or checkout
- No API keys, scripts or webhooks to set up
- Works on the Shopify orders you already get
Features
From the first ring to the Shopify order.
What Confirmly does on every call, and what it leaves on the order for you afterwards.
Writes every result back to the Shopify order
Each outcome can add a tag, change the order status and leave a timeline note. The call summary sits on the order page, so you never leave the order to see what happened.
Speaks 11 languages — and switches mid-call
Hindi, Bengali, Tamil, Telugu, Kannada, Malayalam, Marathi, Gujarati, Punjabi, Odia and English. The agent opens in your default language and follows the customer if they answer in another.
Order, address and delivery timing in one call
It reads back the items and total, confirms the delivery address, notes when the customer wants it delivered, and asks why if they cancel. One conversation, not three touchpoints.
Only the orders that need you
Address corrections to approve, questions the agent couldn't answer, unreachable customers and suspicious orders — each with the evidence and the decision buttons.
Retries the way a person would
Didn't pick up? It tries again on your schedule — up to 3 attempts, hours apart. If the customer still can't be reached, the order goes to your Needs attention queue for you to review.
Every call recorded and transcribed
Play the recording, read the transcript and see what the call covered. When a customer says they never agreed, the answer is one click away.
Safe for your customers
Built to respect your customers and their time
Says it's automated, every time
The agent introduces itself as your store's automated assistant before anything else. That can't be turned off.
Only about their own order
Calls go only to customers who ordered from your store, about that order, within the hours you set. Never marketing or promotional calls.
You stay in control of the order
Nothing is cancelled unless you choose that setting, and address changes wait for your approval unless you switch on auto-update.
Data used for one job
Order and call data is used to make the call and show you the result — nothing else.
Read the privacy policyPricing
Pay for connected talk time. Nothing else.
No plans, no monthly fee, no contract. Buy credits through Shopify, and they're only used when a customer actually picks up.
Pay as you go
$0.068per minute of connected talk time
6.5 credits a minute · ₹6.50
Buy credits
₹1 = 1 credit, or $1 = 95 credits. Buy any amount through Shopify, on your Shopify invoice. GST included.
- 39 free credits on install — about 3 calls
- Calls that don't connect use no credits
- Credits never expire
* Shopify bills credits in your store's billing currency: ₹1 = 1 credit, or $1 = 95 credits, GST included. Amounts you type are converted between the two at ₹95 = $1.
What is your RTO actually costing you?
Every returned COD parcel costs you the packaging, the trip out and the trip back — before you count the sale you did not make. Put your own numbers in and see what stopping even some of them is worth.
Your store
Only the cash-on-delivery ones. Prepaid orders rarely come back.
Most Indian COD stores sit between 20% and 40%.
Box, filler, tape, label — everything you cannot reuse.
What your courier charges to take the parcel to the customer.
The trip back. Charged on top of the trip out, not instead of it.
Wrong addresses fixed, and orders cancelled before they ship.
What a typical cash-on-delivery order is worth.
Damaged or unsellable stock, and the profit you don't make, as a share of the order value.≈ ₹37 lost on each return
Assumes about 80 in every 100 customers pick up — only those calls are billed — at ₹6.50 a minute and about 2 minutes a call.* Calls nobody answers are free, so they cost nothing here either.
You keep saving
₹66,608
a month₹7,99,290 a year
3.1×
back for every ₹1 spent on calls
144 parcels
to cover the calls. You save 450.
Every month
450 fewer parcels coming back
- Money you stop losing
- ₹97,808
- Confirmly calls4,800 min × ₹6.50
- ₹31,200
Each returned parcel costs you ₹217 in packaging, freight and lost product and profit.
Try it on your own ordersRequest for a demoAn estimate built from the numbers you entered, not a promise. Drag the reduction down to whatever you would actually bet on.
* Shopify bills credits in your store's billing currency: ₹1 = 1 credit, or $1 = 95 credits, GST included. Amounts you type are converted between the two at ₹95 = $1.
FAQs
Questions merchants actually ask.
What is Confirmly?
Confirmly is a COD order confirmation app for Shopify stores in India. A few minutes after checkout, it calls each cash-on-delivery customer in their language, reads back the order, confirms the address, answers simple questions and records a clear yes or no — so fewer COD parcels come back as RTO.
How does Confirmly help me reduce RTO?
RTO on COD orders usually comes from three things: orders the customer never really meant, addresses the courier can't find, and buyers who aren't available when the parcel arrives. Confirmly calls every COD order before you ship and deals with all three — it gets a clear yes or no, captures wrong flat numbers and missing landmarks, and notes when the customer wants delivery. Declined and suspicious orders go to your Needs attention queue, so you can cancel them instead of paying to ship them out and back.
Will my customers know Confirmly isn't a person?
Yes. Confirmly introduces itself as your store's automated assistant at the start of every call, and that can't be switched off. The call is natural and conversational, not robotic, but it never pretends to be human.
Which languages does Confirmly speak?
Confirmly speaks Hindi, Bengali, Tamil, Telugu, Kannada, Malayalam, Marathi, Gujarati, Punjabi, Odia and English. You pick a default language, and if the customer answers in another language you've enabled, Confirmly switches and carries on.
What happens to the Shopify order after a Confirmly call?
You choose, per outcome. A confirmed order can be tagged confirmly-confirmed and marked ready to fulfil; a declined, unreachable or flagged order can be tagged and sent to your Needs attention queue in Confirmly. Every call also leaves a note on the order's timeline.
How does Confirmly charge — per call or per minute?
By connected talk time, in credits. A connected minute uses 6.5 credits and a typical confirmation call about 13. You buy credits through Shopify, in your store's billing currency — ₹1 buys 1 credit and $1 buys 95 credits, GST included — so a minute costs ₹6.50 (about $0.068). Calls that don't connect use no credits, and credits never expire.
What does it cost to try Confirmly?
Nothing. Installing Confirmly is free, and you get 39 free credits — enough for about 3 confirmation calls on your real orders — so you can check the actual results before you buy anything.
Do I need a developer to set up Confirmly?
No. There is no code to add and nothing to change in your theme or checkout. Install Confirmly from the Shopify App Store, set your default language, call timing and order status mapping, and go live.
Stop cancelling orders your customer wanted.
Request for a demo- 39 free credits to start
- No monthly fee
- No contract