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Confirmly

Terms of service

Last updated 4 September 2026

A note before you rely on this. These terms describe how Confirmly works and what we each agree to. They have not been reviewed by a lawyer. Have them reviewed before the app goes on sale.

1. The service

Confirmly is a Shopify app that places automated confirmation calls to your customers after they place an order, records what happened, and shows it to you inside your Shopify admin. Installing the app means you accept these terms.

2. Your responsibilities

  • You are the controller of your customers' personal data. You must have the right to call the numbers your customers gave you at checkout.
  • You must comply with the telecom rules that apply to you, including do-not-call registries and any calling-hours restrictions in your country.
  • If you turn on call recording, you are responsible for meeting the consent rules where you and your customers are.
  • You must not use the app to place marketing, promotional or debt-collection calls. It is for confirming orders your customer placed.

3. What the app does not do on its own

The app does not cancel orders, does not edit addresses in Shopify, and does not fulfil or hold anything. Corrections captured on a call are shown to you as suggestions. Every action on your store remains yours.

Calling stays switched off until you switch it on. Installing the app does not start calls.

4. Credits and payment

  • The app is pay-as-you-go. You buy credits and spend them on calls. There is no monthly fee and no minimum.
  • A connected call costs 90 credits for every started minute — about ₹7.50, or $0.09, a minute. A 40-second call bills as one minute; a 65-second call bills as two. A typical confirmation call runs about 2 minutes, so around ₹15.
  • If the provider does not report a call's length, the call is charged as one minute rather than as nothing.
  • A call that is not answered, hits a busy line or fails is not charged.
  • New stores receive 360 free credits — about 2 calls. Free credits have no cash value and are not refundable.
  • Credits are bought through Shopify's billing and appear on your Shopify invoice. We never handle your card.
  • Your balance cannot go below zero. When it reaches zero, calling pauses and orders wait in the queue.
  • Prices may change. We will tell installed merchants before a change takes effect.

5. Refunds

If we charge you for a call that did not connect, or bill the same call twice, tell us and we will return the credits. Unused credits from a voluntary top-up are not otherwise refundable.

6. Availability

We aim to keep the app running but do not promise uninterrupted service. Calls depend on telephony networks we do not control. A call that cannot be placed is retried according to your settings.

7. Beta

The app is in early access. Features may change, and some parts are still being built. We will not switch on live calling for your store without telling you.

8. Liability

The service is provided as it is. To the extent the law allows, our total liability to you is limited to the credits you have bought in the three months before the claim. We are not liable for lost profit, lost orders, or indirect loss.

9. Ending it

You can uninstall the app from Shopify at any time. Uninstalling stops all calls and deletes your store's data as described in the privacy policy. We may suspend an account that breaks clause 2.

10. Not affiliated with Shopify

Confirmly is an independent app. It is not affiliated with, endorsed by, or certified by Shopify Inc. Shopify is a trademark of Shopify Inc.

11. Contact

confirmly@frostleaf.co