Refund Policy

1. How billing works

Confirmly has no monthly fee or subscription. You buy credits through Shopify’s billing, and they appear on your Shopify invoice. Credits cost ₹1 = 1 credit · $1 = 95 credits, GST included, and connected talk time uses 6.5 credits per minute of connected talk time. Calls that are not answered, reach a busy line or fail to connect use no credits. This policy is part of our Terms of Service.

2. Billing corrections

If any of these happen, we will correct it:

• Credits used for a call that did not connect. We return the credits to your balance.
• The same call charged more than once. We return the extra credits to your balance.
• Credits used because of a fault in Confirmly, such as calls placed against your settings. We return the credits for the affected calls to your balance.
• A credit purchase charged twice, or charged without credits being added. We refund the duplicate or failed purchase through Shopify.

3. What is not refundable

• Unused credits you bought, including when you stop using or uninstall Confirmly, except as set out in sections 2 and 4.
• Credits used for connected calls, including calls where the customer cancelled the order or the outcome was not what you hoped for.
• Free credits given on install or as a promotion. They have no cash value.
• Credits removed because of a breach of the Acceptable Use Policy.

4. If we stop the Service

If we stop offering Confirmly, or end your access for a reason other than your breach of our Terms, we will refund the unused credits you paid for, through Shopify.

5. How to ask

Email us within 30 days of the charge or call. Include your store’s myshopify.com domain, the date, and the order numbers or calls involved. We will reply within 7 business days. Credits are returned to your balance when we confirm the correction. Refunds through Shopify follow Shopify’s processing times and appear on your Shopify invoice.

Frostleaf LLP
Email: business@frostleaf.co