Support

One inbox, answered by the people who build the app. Include your myshopify.com domain and the order number, and we can usually answer in one reply.

Check these first

No orders are being called

Check the master switch in Call settings first — calling stays off until you turn it on. Then check your credit balance: calling pauses at zero and picks up again the moment you top up.

One order is not being called

Open Orders and read the badge on that row. It names the exact rule that stopped it — no phone number, wrong payment type, already fulfilled, attempts used up, or simply waiting for the call window.

A call went out later than I expected

Calls go out after the wait you set, and retries are spaced apart on the schedule you chose. Changing the wait also reschedules orders already queued, not just new ones.

A call cost more than I expected

Talk time uses 6.5 credits per minute of connected talk time (about $0.068, with credits at ₹1 = 1 credit · $1 = 95 credits) — a typical confirmation call uses about 13 credits. Every call's length and credits are in your usage log, so the charge can be checked rather than trusted.

I was charged for a call nobody answered

That should not happen — a call that doesn't connect is free. Send us the order number and we will put the credits back.

Data requests

If a customer asks you for a copy of their data or asks you to delete it, forward the request to business@frostleaf.co. We action these within 30 days. See the privacy policy for what we hold and for how long.